Check Out Our Frequently Asked Questions

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Sometimes loose, disconnected or damaged cables can cause connection issues

• Make sure the  Ethernet cable is connected securely (the tab should click in) to your POE . The other end should be connected securely to your modem.
• Make sure your modem and Wifi router and point(s) are powered on and that all cables are secure. 
• Make sure your modem is connected to an internet source 

Ninety-nine percent of home Wi-Fi issues can be fixed by unplugging the router, waiting five seconds, then plugging it back in. This resets the device and frequently improves the speed.  

Most routers have a series of icons that illuminate to convey different status messages at a glance. Though these can vary from brand to brand, most manufacturer’s include at least three primary status indicators:

Globe icon: solid when modem is connected to the internet. 

Wi-Fi icon: solid when Wi-Fi is being broadcast with no issues. 

The ethernet icon will light without blinking when ethernet cables are connected and working properly. This icon can also look like an empty square or a box with a line striking through, depending on the ethernet connection you’re using.

When everything is working properly, the icons are a solid or blinking green or blue light. This signals that a device is plugged in and functioning normally. An orange or amber light may indicate a problem or limited connectivity. A red or unlit icon may signal that there is no current connection.