Check Out Our Frequently Asked Questions

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Sometimes loose, disconnected or damaged cables can cause connection issues.

Make sure the Ethernet cable is connected securely (the tab should click in) to your POE injector. The cable coming inside your home from the radio outside will plug into the PoE port on the injector, and your router will plug into the LAN port on the injector.

A large percent of home Wi-Fi issues can be fixed by unplugging the router, waiting ten seconds, then plugging it back in. This gives the device a fresh start!

Most routers have a series of icons that illuminate to convey different status messages at a glance. Though these can vary from brand to brand, most manufacturer’s include at least three primary status indicators:

Globe icon: solid when modem is connected to the internet. 

Wi-Fi icon: solid when Wi-Fi is being broadcast with no issues. 

The ethernet icon will light without blinking when ethernet cables are connected and working properly. This icon can also look like an empty square or a box with a line striking through, depending on the ethernet connection you’re using.

When everything is working properly, the icons are a solid or blinking green or blue light. This signals that a device is plugged in and functioning normally. An orange or amber light may indicate a problem or limited connectivity. A red or unlit icon may signal that there is no current connection.