Frequently Asked Questions

Find answers to common questions about our services and support.

How do I sign up for service?

Signing up for Swift-Net service is easy and straightforward. Visit our sign-up page and you'll be guided through a simple process to choose your location, review internet packages, and provide your details.

If you need any assistance, our customer support team is here to help.

Am I in the coverage area?

To check if you are within our coverage area, please hover over the Coverage menu item at the top of the page. Select the area you need internet service in. You will be provided the available internet plans and the opportunity to sign up for service.

You can also contact our support team for assistance in determining your eligibility.

What types of internet packages are available?

Swift-Net offers a variety of internet packages tailored to meet different needs, from basic browsing to high-speed streaming and gaming. Hover over the Coverage menu item at the top and select a coverage area to review the available internet packages available.

How do I choose the right internet package for my needs?

Choosing the right internet package depends on your usage and requirements. Our website provides detailed information on each package based on the coverage location.

For personalized recommendations, contact our customer support team, who can help you select the best plan based on your needs. They are available via chat, email, and phone.

What is the installation process for new customers?

Once you sign up for a Swift-Net service, our team will schedule an installation appointment at your convenience. A technician will visit your location to set up and activate your service, ensuring everything works perfectly before they leave.

Are there any installation fees for new customers?

No, there aren’t! We choose to not charge our customers for installing our services.

What options do I have for upgrading my service?

You can upgrade your service at any time by contacting our Customer Support team. We offer a range of higher-speed plans and additional features to enhance your internet experience.

How can I update my router?

To update your router, please contact our technical support team. They will guide you through the process and ensure your new router is activated quickly so you can get back online wirelessly.

Can I move my service if I’m relocating within the service area?

Yes, you can move your service if you are relocating within our coverage area. Contact our support team to schedule the transfer and ensure a seamless transition.

Are there any fees associated with moving my service?

Typically no, but it does depend on the specifics of the move. Feel free to contact us for more information on your specific situation!

How do I schedule to have my service moved?

To schedule a service move, contact our customer support team. They will help you set up a convenient appointment for the transfer.

Can I temporarily suspend my service if I am away?

Yes, you can temporarily suspend your service if you are away. Contact our Billing team to arrange a suspension and learn about any associated fees.

When will I receive my next invoice?

Invoices are posted to your account on the 23rd of every month. You can view and download your latest invoice from the customer portal.

How do I pay my bill?

You can pay your bill through the customer portal or by calling the office and speaking to our Billing Team. Choose the payment method that suits you best.

How do I update the payment method on file?

To update your payment method, log into the customer portal and go to the Billing section. Here, you can add or change your payment details.

You can also speak with our Billing Team. They can update the payment method on file and even enable autopay.

What happens if I do not pay my bill by the due date?

If your bill is not paid by the due date, a late fee may be applied, and your service could be temporarily suspended. Please contact our billing department immediately to avoid any service interruptions.

Where can I view my account information?

You can view and manage your account information by logging into the customer portal. There, you can check your service details, update your information, and view your billing history.

How can I update my account information?

You can either log into the customer portal or call us and we can help you over the phone!

How do I transfer my account to another user?

If you need to transfer your account to another user, please contact our customer support team. They will guide you through the process and ensure the transfer is completed smoothly.

How do I cancel my service?

To cancel your service, please contact our customer support team. They will guide you through the cancellation process and inform you of any applicable fees.

I'm having technical issues, help!

If you are having any kind of technical issues with your service and you feel comfortable diagnosing yourself, start at our knowledge base. If it's not something you can solve yourself, please feel free to contact our technical support team for more help.