Optimize Your Internet Speed

A step-by-step guide to improving your connection.

Having trouble with your internet connection can be frustrating, but we’re here to help you get back online quickly and efficiently.

Whether you’re dealing with slow internet speeds, frequent connection drops, or Wi-Fi signal issues, this page provides a comprehensive guide to troubleshooting and resolving common internet problems. Follow these step-by-step instructions to diagnose and fix your issue, and enjoy a seamless online experience with Swift-Net.

Common Causes of Slow Internet Speed

Understanding why your internet speed might be slower than expected can help you identify and address the root cause of the problem. Here are some common reasons why you might be experiencing slow internet speeds.

High Network Traffic

When many people are online at the same time, especially during evenings or weekends, the internet can become slower. This is because the network is busy handling lots of data, especially if multiple devices are streaming videos, playing games, or downloading large files at the same time. To avoid this, try using the internet for heavy tasks during less busy times.

Wi-Fi Interference

Your Wi-Fi signal can be blocked or weakened by walls, floors, and furniture, as well as other electronic devices like microwaves and cordless phones. This interference can make your internet slower. To improve your Wi-Fi signal, place your router in an open area, away from other electronics and large objects.

Outdated or Poor-Quality Equipment

Using old or low-quality routers, modems, or cables can slow down your internet. Older equipment might not be able to handle high-speed internet, and worn-out cables can disrupt the connection. Upgrading your equipment and ensuring everything is in good condition can help you get the best speed.

Distance from the Router

The farther you are from your router, the weaker your Wi-Fi signal will be, which can slow down your internet. Thick walls and floors can also weaken the signal. To get a stronger connection, try moving closer to the router or use a Wi-Fi extender to boost the signal in areas with weak coverage.

Background Applications and Devices

Apps running in the background, like automatic updates or cloud backups, can use up your internet without you noticing. Also, having many devices connected to your network at the same time can slow down your internet speed. Closing unused apps and disconnecting devices not in use can help free up your internet bandwidth.

Malware and Viruses

Malware or viruses on your devices can use your internet for harmful activities, which can slow down your speed. Running regular security scans with up-to-date antivirus software can help keep your devices safe and ensure your internet connection isn’t affected by malicious programs.

Outdated Software or Firmware

If your devices or router have old software, it can slow down your internet. Updating the software on your devices and the firmware on your router can improve speed and fix problems. Regularly check for updates to keep everything running smoothly.

ISP Network Issues

Occasionally, Swift-Net might experience technical issues or maintenance activities, which may temporarily affect your internet speed. Checking our website or contacting our Customer Service team can provide you with more information to help with troubleshooting.

Overloaded or Unoptimized Network Settings

Troubleshooting Steps

Step 1: Check Your Internet Plan

First, ensure that your current internet plan aligns with your usage needs. If you have multiple devices connected or often stream high-definition videos, you may need a higher-speed plan. Log into your Swift-Net account and check the details of your current plan. Compare your actual internet usage with the plan’s capabilities to ensure they match.

After verifying your plan, you should have a better understanding of whether your current internet package suits your needs. If you think an upgrade could help with improving your speeds, please call the Swift-Net team at (306) 825-7111.

Step 2: Reboot Your Router

Unplug your router from the power source for about 30 seconds, then plug it back in. This simple reset can resolve many minor connectivity issues by refreshing the router’s connection.

Your router should reconnect to the internet, and you should notice an improvement in speed or connectivity.

Step 3: Move Your Router

Position your router in a central location, away from thick walls or electronic devices that may cause interference. Ideally, place it on a high shelf or wall mount to maximize signal distribution throughout your home.

Moving your router improves Wi-Fi coverage and makes the signal stronger throughout your home, reducing dead zones and increasing speed.

Step 4: Update Your Router Firmware

Check your router manufacturer’s website for firmware updates. Keeping your router’s firmware up-to-date can improve performance and security. Follow the instructions on the website to download and install the latest firmware version.

Updated firmware enhances router performance and stability, with potentially faster speeds and improved security.

Frequently Asked Questions

How do I perform a speed test?

You can perform a speed test in two ways, depending on what you want to measure:

To Test the Speed on Your Current Device:
Visit www.fast.com to check the speed delivered directly to the device you’re using.
Test the Internet Speed at the Router Level (using a Calix U4 or U6 router):
Use the CommandIQ app to measure the speed coming into your home or business:
- Open the CommandIQ app on your device.
- Tap "My Network".
- Under "Shortcuts", select "Bandwidth Test".
- Your results will be displayed shortly.

How can I improve my Wi-Fi signal in a large house?

If you’re using Swift-Net’s Calix U4 or U6 routers, here are some tips:

Create a Mesh Network with the U4: Add satellite units to extend coverage in weak signal areas, like distant rooms or upper floors.

Upgrade to the U6 Router: For larger homes, the U6 offers stronger signals, greater range, and supports more devices.
Strategic Placement: Position your router centrally and away from obstructions for better coverage.
Combine Solutions: Use the U6 with a mesh network for reliable connectivity throughout your home.
For setup help or upgrades, please click here to contact us. We’re here to help!

How does my network’s bandwidth affect internet speed, and how can I manage it?

Bandwidth determines how much data your network can handle at once. If multiple devices or activities (like streaming, gaming, or downloading) use too much bandwidth, your internet speed can slow down for everyone.

Managing Bandwidth:

Prioritize Critical Devices: Use Quality of Service (QoS) settings on your router to prioritize important activities like video calls or gaming.
Limit Background Usage: Pause updates, backups, or large downloads during peak usage times.
Upgrade Your Plan: If your current bandwidth doesn’t meet your household’s needs, consider a higher-speed plan.
Use a Wired Connection: Ethernet connections reduce Wi-Fi congestion and improve speed for key devices.
Monitor Devices: Disconnect unused devices or limit streaming to free up bandwidth.

Can my device’s hardware or software impact my internet speed? What can I do?

Yes, your device’s hardware and software can significantly affect your internet speed. Here’s how and what you can do:

Hardware Factors:
- Network Adapter: Older adapters may not support higher speeds. Ensure your device supports the latest Wi-Fi standards (e.g., Wi-Fi 5 or 6).
- Processor and Memory: Limited processing power or RAM can slow down internet-intensive tasks. Upgrade hardware if needed.
- Ethernet Port: If using a wired connection, ensure your
- Ethernet port supports gigabit speeds for maximum performance.
- Software Factors:
- Outdated Drivers: Keep your network adapter drivers up to date for optimal performance.
- Background Apps: Close unnecessary programs or tabs that use bandwidth.
- Operating System Updates: Regular updates improve performance and compatibility with modern networks.
- Antivirus and Firewalls: Ensure these are optimized; overly aggressive settings can slow connections.
- Optimization Tips:
- Regularly restart your device to clear temporary issues.
- Use wired connections for bandwidth-heavy tasks.
- Install updates for your operating system, drivers, and browser.

I need more help.

If none of these suggestions helped your congestion issues, please click here to contact us.

Additional Resources

Explore our other comprehensive guides for more tips on optimizing your internet experience and troubleshooting other common issues. Click below to access detailed resources and step-by-step instructions.

Explore our other comprehensive guides for more tips on optimizing your internet experience and troubleshooting other common issues. Tap the topics below to access detailed resources and step-by-step instructions.